At Plain Midis Store, we’re committed to providing effortless elegance through our timeless wardrobe essentials. Below you’ll find answers to our most common questions about shopping with us. If you need further assistance, our style advisors are always happy to help at [email protected].

Product Questions

What styles of dresses do you specialize in?
We curate sophisticated midi and maxi dresses that embody timeless elegance, including wrap dresses, shirt dresses, party dresses, and beach cover-ups. Our collection is designed for women who appreciate classic silhouettes with modern versatility.
Do you carry accessories to complement your dresses?
Absolutely. We offer a selection of refined accessories including scarves, wraps, hats, gloves, and hair accessories – all carefully chosen to complete your elegant look.
What fabrics do you use in your clothing?
We prioritize premium fabrics that offer both comfort and durability, including fine cottons, silks, cashmere blends, and quality synthetics that maintain their shape and color.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
I forgot my password – how can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Can I modify my order after placing it?
We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

Shipping & Delivery

What shipping options do you offer?
We provide two delivery services:
Express Delivery (£12.95): 1-2 day processing, shipped via DHL/FedEx, delivered in 10-15 business days after dispatch with real-time tracking.
Free Standard Delivery: 1-2 day processing, shipped via EMS, delivered in 15-25 business days after dispatch (free for orders over £50).
Do you ship to my country?
We ship globally except to some remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Express Delivery, use the link provided for real-time updates. For Standard Delivery, your tracking number will allow you to monitor progress via EMS.
Why is my package taking longer than estimated?
Delivery times are estimates and may vary due to customs processing, peak seasons, or unforeseen logistical delays. If your package is significantly delayed, please contact us for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, undamaged, with original tags attached. Return shipping costs are the customer’s responsibility.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow 3-5 additional business days for the refund to appear in your account.
Do you offer exchanges?
We currently don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. PayPal transactions are processed through their secure platform.
Will I be charged customs fees?
Depending on your country’s regulations, you may be responsible for customs duties, taxes, or fees. These are not included in your order total and are determined by local authorities upon arrival.

Still have questions? Our style advisors are here to help at [email protected].